Integra Telecom
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Verified Reviewer | Vancouver, WashingtonIntegra Telecom -poor service
- Changed my contract
- Contract with hidden 30 day clause
Integra Telecom changes billing fees mid-contract
- Added extra charges onto my contract
- Manipulative new fee - double normal fee
- Changed my contract
Preferred solution: Let the company propose a solution
Rip off Company
- Contract with hidden 30 day clause
Preferred solution: Full refund
If you value your money-you will not sign on with Integra Telecom
- All was well until this issue arose
- Being ignored after writing dispute letters
Integra Telecom really bad company stear clear and do not trust.
- Manipulative new fee - double normal fee
Preferred solution: Stop extorting me and stop double charging me for your online billing and I have no contract with you, so stop the cancelation fee
No return phone calls, extortionate rates, useless connection
A client of ours bought a business in Portland that is heavily dependent on the internet. We tried to coordinate setting up port forwards with Integra.
It took 2 weeks to get access to the account and required filling out tons of paperwork. Once we had access, an engineer said "the changes have been made", but after testing for several hours, we found it wasn't our equipment. Repeated phone calls and e-mails to Integra were met with "The engineer is currently tasked on another project, but he should be available in about an hour." We called every day for a week and kept getting the same response. Unfortunately the cancellation fee for integra is $2,000.
The service is terrible--you get 1.5 Megabits for ~$450/mo. We finally decided to call Comcast. They installed service in less than 48 hours. Comcast gives us 50 Megabit for ~$100/mo.
The Integra equipment is completely useless, and is now sitting powered off while costing us $450/mo.
It's cheaper to "run out the clock" than it is to cancel the service. Our client now knows that any time Integra Telecom is involved that we need to immediately call a competitor to get service.
I have a 3 year contract with Integra. 2 years in they are adding $40
- Changed my contract
- Added extra charges onto my contract
- Crooked business
Preferred solution: Full refund
Customer Service Cares
Integra is a joke - they don't know the meaning of customer service
- Worst company to do business with
After we leave Integra they ask me to provide proof they rec'd our faxes informing them we were changing carriers even though our Integra account manger acknowledges he rec'd our faxes.
Preferred solution: Price reduction
Misleading information to make you to sign up with them, Exorbitant early termination fees.
Preferred solution: I can pay a reasonable early termination fee, the 1,500.00 i was told sound reasonable but no 18K.
Horrible Response Time
Prices Review
Horrible service and Billing Dispute
Integra has continued to bill for disconnected service - This is sick, but funny
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I've done business with this company in the past and they suck. They forget to notify you when the alarm system is going off and you are informed by the police.
You're right trying to cancel with them is a complete nightmare from ***, and they will keep on charging you till you pull the plug on your bank account. The equipment doesn't measure up, back light broke after one year. Now all I have is an expensive wall decoration. I feel your pain.
Can you say class-action law suit. I can.