A Integra Sales person came to my office April 30 2010, gave the dog and pony show, stated how much it would cost. I was planning to move locations, and needed some special features. I was promised 4 T1 lines and high quality internet and phone service. As my plans were to move in June I expressed interest. Within 2 weeks the sales person came in with her supervisor to "CLOSE THE DEAL NOW!!!!", I stated that since I have no need to do this right now, and that I have no idea of the level of service that would be provided I did not expect to have an contract committment of 3 years binding until I experienced the service first hand.
First of all the billing started,
The equipment was delivered and installed but the premise wireing was not performed
I arranged for the premise wireing and accelerated my move.
The Internet speed sucked slower than DSL
The phone service 1/3 people could not hear me, 1/3 of the people I could not hear, the rest of the time the sound was garbled etc...
Dial tones took up to 30 seconds.
I contacted technical support about VPN, was told that they did not support clients re: that subject.
I contacted my sales person, several times re:the bill which was 75-100 more than what I was quoted, I complained about service.
After pounding my head against the wall I switched back to Qwest.
The next thing I know Integra is demanding 20,000.00 in early termination fees and remains billing me 300.00 a month for service that is not being provided.
I know other businesses that were bullied into staying with Integra with this 'termination' fee..
The next step for them is to send it into collections, from the language in the contract they don't even think they need a judgment.
PS I'm being charged 300.00 for a non existant service, 850.00 late pay fee and interest, and a balance of over 20,000.00 for giving these people a chance. This will put me out of buisiness
Product or Service Mentioned: Integra Telecom Internet Service.
Monetary Loss: $20.