As of July 1, 2015 this Co. began to assess a $12.50 plus tax "account maintenance fee" to every customer who does not participate in auto-account-deduction. They ignore dispute LETTERS and phone calls.
No forewarning of such a charge was received. No chance to "opt-out".
Many merchants have a greatly fluctuating bank account so auto deduct is too risky. Why does Integra not provide an option for customers in good standing or with a great credit score? This could have been handled very differently.
Gravy money for these folks...and a lot of it!
Integra Telecom, I give you a negative 4-star rating over this issue.
Product or Service Mentioned: Integra Telecom Account.
Reason of review: Pricing issue.
Monetary Loss: $30.
I liked: All was well until this issue arose.
I didn't like: Being ignored after writing dispute letters.