Ok, so Integra has screwed me for the last 3 years. Same *** as everyone else has said. I issue a disconnect order for ALL services, and tell them to remove their equipment within 10 business days. All at the 35 day mark, prior to contract expiration. No word.
I transfer to the new supplier for web, dropped Integra internet 18 months before when I physically moved the company; no rate reduction from Integra although I no longer use their internet access.
Moved the phone line and fax I wanted to keep, dropped the extra line and WhaLa! Integra continues to bill me for service although their equipment has been in a box for the last 4 months.
I have spoken to 'Accounting Representatives' who after hearing this story have referred me back to 'Customer Care' (what a crock, like they care!). After swapping e-mails: "This is an accounts issue..."
Here's the funny part: While typing the e-mail to the 'Accounting Representative' who had called me about the overdue balance, I got an e-mail from my 'Account Representative' (who had told me I couldn't cancel through him and had to contact 'Customer Care') Literally, while I was on the phone with her and forwarding e-mails! I got the promotional ad from an Integra employee, that I could save 25% by renewing now! Wow! With this kind of internal communication, why would I NOT re-up to handle my companys' communication???
Integra is accruing secure storage charges for their communications equipment in my facility and they have been notified. I received another bill today in the mail...
*** me. When the fraudulent business practices, class action lawsuit begins, I will be there.
Product or Service Mentioned: Integra Telecom Internet Service.
Monetary Loss: $5000.